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Home Leadership Excellence Communication Strategies

Communications Strategies

For the better part of every day, we are communicating to and with others. Whetherpurchase_course_button it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This Communication Strategies Course will help participants understand the different methods of communication and how to make the most of each of them.

You will learn to:

• Understand what communication is

• Identify ways that communication can happen

• Identify barriers to communication and how to overcome them

• Develop your non-verbal and para-verbal communication skills

• Use the STAR method to speak on the spotkidsonbenchcommunication

• Listen actively and effectively

• Ask good questions

• Use appreciative inquiry as a communication tool

• Adeptly converse and network with others

• Identify and mitigate precipitating factors

• Establish common ground with others

• Use "I" messages


Workshop Materials

• Comprehensive Participant Workbook

• Quick Reference Material

• Certificate of Completion

Communication Strategies Course Outline:

Module One: Getting Started

  • Icebreaker
  • Ground Rules
  • The Parking Lot
  • Workshop objectives
  • Action plans and evaluation forms


Module Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?


Module Three: Basic Verbal Communication Skills

  • Varying the Pitch of Your Voice
  • Using Tone to Your Advantage
  • Monitoring Your Speed


Module Four: Advanced Verbal Communication Skills

  • Speaking Like a STAR


Module Five: Non-Verbal Communication Skills

  • Body Language
  • The Meaning of Gestures


Module Six: More on Listening

  • A Word from President Roosevelt
  • Being an Active Listener
  • The Signals You Send to Others




Module Seven: Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions


Module Eight: Using Appreciative Inquiry

  • The Four Stages
  • The Purpose of AI
  • Examples and Case Studies


Module Nine: Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing it All Together


Module Ten: Making Small Talk

  • Level One: General Topics
  • Level Two: Sharing Your Ideas and Thoughts
  • Level Three: Sharing Your Experiences


Module Eleven: Overcoming Common Barriers

  • Language Differences
  • Cultural Differences
  • Different Place, Same Time


Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations